WARRANTY - COMPLAINTS
WARRANTY
We value our products and naturally strive to deliver them in optimal condition. However, if damage occurs during transport or any other problem arises that gives you a warranty claim, we will be responsible. This applies for up to one year after delivery.
Under Dutch law you may have additional rights. If you discover or should discover a defect, please contact us within a reasonable period of time after discovering it.
If you report correctly and on time, we will provide a free replacement.
COMPLAINTS
It may happen that things do not go according to plan. If you have any complaints, we advise you to first contact us at info@acquediitalia.nl. If this does not lead to a solution, you can consider requesting mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, EU consumers can also submit complaints via the European Commission's ODR platform, available at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you can also file it via this EU platform.
We value our products and naturally strive to deliver them in optimal condition. However, if damage occurs during transport or any other problem arises that gives you a warranty claim, we will be responsible. This applies for up to one year after delivery.
Under Dutch law you may have additional rights. If you discover or should discover a defect, please contact us within a reasonable period of time after discovering it.
If you report correctly and on time, we will provide a free replacement.
COMPLAINTS
It may happen that things do not go according to plan. If you have any complaints, we advise you to first contact us at info@acquediitalia.nl. If this does not lead to a solution, you can consider requesting mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, EU consumers can also submit complaints via the European Commission's ODR platform, available at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you can also file it via this EU platform.
